--- title: Armedica | Customer Service | Frequently Asked Questions description: Find answers to the most commonly asked questions such as order status, shipping, warranty, product questions, and repairs & replacement parts. --- # Armedica Customer Service FAQ’s At Armedica, our goal is to ensure that our well-manufactured medical devices meet your needs regarding safety, reliability and high quality. Whether you are simply looking for information, need help finding a suitable medical device, are experiencing an issue, or have an idea about how we can improve, tell us. We're here to listen. Why choose Armedica? At Armedica, we are committed to our customers and dedicated to producing exceptional products for the healthcare professional.  What is the status of my order? Once you place your order, it will be processed within 1-2 business days. When will my order ship? Once your order is shipped you will receive an electronic copy of your final invoice with your tracking information included. We carry some items in stock which can ship in 1-5 days of placing your order. Your sales order confirmation will include a target ship date. This is an estimate of when you can expect it to ship. If your product must be manufactured it can take 4-6 weeks from order to shipment. If you require a faster ship date, please contact us at [800.743.7738](tel:800.743.7738) to discuss your options. Delivery takes approximately 3-10+ business days from the date the shipment leaves our location. How do I get my equipment repaired, or how do I order replacement parts? Contact our helpful service team at [service@pivotalhealthsolutions.com](mailto:service@pivotalhealthsolutions.com) or call [800.743.7738](tel:8007437738). How long does the warranty last? Pivotal Health Solutions warrants to the original retail purchaser that it will repair or replace components of domestic and international products manufactured by Pivotal Health Solutions. View specific information [here](https://www.armedicamfg.com/customer-service/service-and-warranty). Are your products safe to use? Our products are designed and manufactured to be safe and reliable for our customers. View our regulatory information [here](https://www.armedicamfg.com/customer-service/regulatory-compliance). Interested in our products? Request a quote. Request a quote [here](https://www.armedicamfg.com/request-a-quote) or speak to a sales representative by calling [800.743.7738](tel:8007437738). If you would like more information about our products before requesting your quote, please visit our [product data sheet library](https://www.armedicamfg.com/resources/knowledge-center?type=data-sheet). This resource provides you with product features, options, upholstery choices, colors and more! ## LET’S TALK We are customer driven in all we do and strive daily to enhance and improve your experience with us. [REQUEST A QUOTE](https://www.armedicamfg.com/request-a-quote)